terms of service

welcome to firstwander

these terms govern your use of firstwander's website, tools, and services. by using our platform, you agree to these terms. we've tried to keep this simple and fair - no confusing legal jargon or gotchas.

our services

firstwander provides travel planning tools including packing lists, flight alerts, visa information, and other travel-related services. some features are free, others require payment. we'll always be clear about what costs what.

free tools

• smart packing lists with weather integration
• basic flight alerts and search
• visa requirement lookup
• travel planning resources

premium features

• advanced flight tracking with mistake fares
• premium travel insights and analytics
• priority customer support
• exclusive travel deals and partnerships

using firstwander responsibly

what you can do

• use our tools for personal travel planning
• share links to our tools with friends
• provide feedback to help us improve
• create an account to save your preferences

what you can't do

• use our services for illegal activities
• attempt to hack, disrupt, or overload our systems
• scrape our data for commercial purposes without permission
• misrepresent yourself or provide false information
• spam or harass other users or our team

accounts and security

if you create an account, you're responsible for keeping your login information secure. let us know immediately if you suspect unauthorized access. we may suspend accounts that violate these terms.

payment and subscriptions

pricing

prices for premium features are displayed clearly before purchase. all prices include applicable taxes. we may change pricing with reasonable notice.

subscriptions

premium subscriptions automatically renew until canceled. you can cancel anytime through your account settings or by contacting us. cancellations take effect at the end of your current billing period.

refunds

we offer refunds within 30 days of purchase if you're not satisfied. contact us at support@firstwander.com to request a refund.

travel information disclaimer

our travel information is provided for general guidance only. visa requirements, flight prices, and travel advisories can change rapidly. always verify critical information directly with official sources before traveling.

we partner with airlines, hotels, and other travel providers but are not responsible for their services, policies, or pricing changes.

intellectual property

the firstwander platform, including our tools, design, and content, is owned by us or our licensors. you can use our services but can't copy, modify, or redistribute our proprietary content without permission.

if you share feedback or suggestions, we may use them to improve our services without compensation to you.

privacy and data

your privacy matters to us. our privacy policy explains how we collect, use, and protect your information. by using firstwander, you also agree to our privacy policy.

limitation of liability

firstwander provides tools and information to help with travel planning, but travel involves risks we can't control. we're not liable for:

• travel disruptions, cancellations, or changes
• inaccurate information from third-party sources
• decisions you make based on our recommendations
• technical issues that prevent access to our services

our total liability to you is limited to the amount you've paid us in the last 12 months.

service availability

we strive for 99.9% uptime but can't guarantee our services will always be available. we may suspend services for maintenance, updates, or if required by law.

termination

either party can end this agreement at any time. you can stop using our services and delete your account. we may suspend or terminate accounts that violate these terms, with notice when possible.

changes to these terms

we may update these terms occasionally. significant changes will be communicated through our website or email. continued use after changes means you accept the updated terms.

governing law

these terms are governed by the laws of the united states and the state where firstwander is headquartered. disputes will be resolved through binding arbitration rather than court proceedings.

contact us

questions about these terms? we're here to help:

• email: legal@firstwander.com
• support: support@firstwander.com
• website: firstwander.com/contact